Returns, Replacements & Refund Policy

At ORVE, every fragrance is carefully crafted and inspected before it leaves our house. Due to the personal and hygienic nature of perfumes, we do not accept returns based on a change of mind or fragrance preference.

However, if you receive the wrong product or a product with a verified manufacturing defect, we’re committed to making it right.

Eligibility

To request a replacement or refund, you must contact ORVE within 48 hours of receiving your order.

Please provide:

Your order number.
Clear photos or videos showing the issue.
A brief description of the problem.

Requests received after 48 hours may not be eligible for review.

Replacements

A replacement will be provided if:

You received the wrong product.
The product is unused.
It is returned in its original packaging with all original seals, labels, and accessories intact.

Once approved, ORVE will arrange a replacement at no additional shipping cost.

Refunds

Refunds are available only for products with a verified manufacturing defect, including but not limited to:

Damaged bottles
Leaking products
Faulty spray mechanisms
Other confirmed manufacturing defects

Once approved, refunds will be processed to the original payment method.

Items Not Eligible

We are unable to accept returns, replacements, or refunds for:

Change of mind
Personal fragrance preference
Opened or used products that are not affected by a verified manufacturing defect.
Damage resulting from misuse, improper storage, or accidental handling after delivery.
Clearance or promotional sale items, except where the product has a verified manufacturing defect or ORVE shipped the incorrect item.

Shipping Costs

If your request is approved because ORVE shipped the wrong product or the item has a verified manufacturing defect, ORVE will cover all applicable return and replacement shipping costs.