Policies

Refund & Exchange Policy

At Orve, we take pride in the quality of every fragrance we craft. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

Exchanges

If you received a damaged or defective product, we will gladly exchange it. Please contact us within 48 hours of receiving your order with photos of the damage.

Non-Returnable Items

• Opened or used fragrances
• Items purchased on sale or during promotional events
• Gift cards

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued within 5–7 business days as an Orve store voucher to use on future orders.

Contact Us

For any return or refund queries, please reach out to us at support@orve-official.com.