Returns, Replacements & Refund Process

Step 1 – Contact Customer Care

Email support@orve-official.com within 48 hours of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos or videos of the product and packaging

Step 2 – Review

Our Customer Care team will review your request and may contact you for additional information if required.

We aim to respond within 1 business day.

Step 3 – Resolution

If your request is approved:

Wrong product received: We’ll provide instructions for returning the unused product and dispatch the correct replacement.
Verified manufacturing defect: We’ll process your refund to the original payment method.

Step 4 – Completion

Approved replacements are typically dispatched within 3 business days, subject to product availability.

Approved refunds are processed promptly after approval. Depending on your payment provider, it may take several business days for the funds to appear in your account.