Shipping Policy
Shipping Policy
At ORVE, every order is prepared with the utmost care to ensure your fragrance arrives safely and promptly.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional campaigns, product launches, or peak shopping periods, processing times may be slightly extended.
Delivery Timeframes
Estimated delivery times are:
- Major Cities (Karachi, Lahore & Islamabad): 2–3 business days
- Other Cities: 3–5 business days
- Remote Areas: 5–7 business days
These delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges are calculated automatically at checkout based on your delivery location.
From time to time, ORVE may offer complimentary shipping promotions. Any applicable offer will be displayed on our website at the time of purchase.
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email or SMS containing your tracking information so you can monitor your shipment.
Incorrect, Damaged or Lost Shipments
If your order:
- Arrives damaged,
- Contains the wrong product, or
- Is lost in transit
Please contact us within 48 hours of delivery (or the expected delivery date for lost shipments) by emailing support@orve-official.com.
Our team will investigate your request and resolve it in accordance with our Returns, Replacements & Refund Policy.
Delivery Address
Please ensure your shipping address and contact information are accurate before placing your order.
ORVE is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.
Contact Us
For shipping-related enquiries, please contact:
Email: support@orve-official.com
Customer Care Hours: Monday–Friday, 9:00 AM–5:00 PM