Terms & Conditions

orve-official.com is owned and operated by ORVE.
By accessing or purchasing from this site, you confirm that you are at least the legal age of majority in your jurisdiction.
We reserve the right to refuse service, modify site features, or terminate user access at any time without prior notice.

All ORVE fragrances are high-concentration Extrait de Parfum formulations crafted exclusively in-house.
We make every effort to display product colors and packaging accurately. However, bottle details and fluid shades may vary slightly due to natural batch variations or digital screen settings.
Fragrances contain natural and synthetic aromatic compounds. Customers are advised to perform a skin patch test before full application. ORVE is not liable for individual skin reactions or allergies resulting from improper usage.
Products are strictly for personal, non-commercial use. Reselling, decanting, or copying ORVE products without express written consent is prohibited.

All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
Prices and availability are subject to change without prior notice.
ORVE reserves the right to accept, decline, or cancel any order due to stock errors, pricing discrepancies, or suspected fraudulent activity.
Payments are processed securely via authorized gateways (including Cash on Delivery and electronic card payments). You confirm that you are the authorized holder of the payment method used.

Orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).
Estimated delivery timeframes after dispatch are: Major Cities (Karachi, Lahore, Islamabad): 2–3 business days | Other Cities: 3–5 business days | Remote Areas: 5–7 business days.
ORVE is not responsible for delivery delays or failures caused by courier constraints, weather disruptions, or incorrect shipping addresses provided during checkout.

Due to personal hygiene and safety standards, we do not accept returns, exchanges, or refunds based on change of mind or personal scent preference.
Replacements or refunds apply exclusively to wrong items delivered or verified manufacturing defects (e.g., damaged or leaking bottles upon arrival).
To qualify for a claim, you must contact support@orve-official.com within 48 hours of delivery with your order number and clear photos/videos of the issue.
Once an order has been dispatched from our facility, it cannot be cancelled and falls under our standard return terms.

Personal information collected (name, address, email, phone number) is used solely to process orders and improve customer experience.
We utilize encrypted payment channels and never store credit/debit card details.
We do not sell or rent customer data to third parties.

All website copy, product names, graphics, logos, and bottle imagery are the exclusive property of ORVE.
Unauthorized reproduction, scraping, or commercial use of site materials is strictly prohibited.

To the maximum extent permitted by law, ORVE’s total liability for any claim shall not exceed the actual purchase amount paid for the specific order.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.